Terms & Conditions

DELIVERY TIMES:  UK (1 - 2 Days) - Europe (3 - 5 Days) - USA & Canada (4 - 7 Days) - Australia (1 Week) 

Payment: We accept PayPal and all major Credit/Debit Cards (a PayPal account is not required).

Make a Purchase: Click the 'ADD TO CART' button and follow the on-screen instructions.   If you do not have a PayPal account simply choose guest option to pay by Credit/Debit Card.  In the unlikely event that you experience a checkout problem please let us know via the contact page.

Shipping Costs: Carriage is charged at a flat rate of £9.50 or £22.70 depending on weight (about $15 or $35) unless otherwise stated.*

Packing: Your Singing Bowl will be carefully wrapped in sponge sheeting and generously surrounded with biodegradable loose-fill inside a strong double-wall carton box that is sealed and criss-crossed with ‘FRAGILE’ packing tape.    Sometimes we place a box inside a box for extra protection, or use a wooden packing case if appropriate.   To date EVERY ITEM SHIPPED has arrived SAFE AND SOUND!

Delivery: Orders are usually dispatched within 24 hours.   UK orders are sent by insured Special Delivery to arrive the next day.  European and International orders are sent by insured and signed-for Global Priority or Air Mail.   Local VAT or Import Duty, if any, will be the responsibility of the purchaser.

USA & Canada: We regularly ship to the USA and Canada where we have many satisfied customers.  All shipments are tracked and signed for (we will send you the tracking number). Delivery normally takes 4 to 7 days.

The archive: Once you purchase a bowl it will be moved to the ARCHIVE located under the BOWLS tab in the main toolbar.

Returns: We naturally hope you will be completely satisfied with your purchase, but if you find an item is not as described or you are not entirely happy with your purchase, we will gladly exchange it or refund the full cost, less postage, if it is returned to us within 14 days of purchase.

Further Information: Please email us via the contact page if you require further information.let us know the bowl or bowls you were attempting to buy (we need their name, weight and price) and we will immediately reserve them and email you an alternative invoice that can be paid without difficulty.

*SHIPPING SUPPLEMENT: We sometimes apply a surcharge for shipping LARGE bowls to destinations outside the UK, especially if cushions and ringers are included as they add to the volume and weight. If applicable, this will be indicated below the bowl's description, and International buyers may later be invoiced at cost for any shipping and insurance shortfall over and above our flat rate (see Shipping Costs above).